Hardcore Gamer Resource Kit/Hardcore Gamer Resource Kit - Disc 2.iso/Pc/K_O/LH1_1.ZIP/LIGHTTS.TXT

Text File | 1996-10-17 | 27KB | 685 lines

Sierra Technical Support
Bellevue, WA  98015-8506
PO Box 85006
Phone: [phone]
Fax: [phone]
America Online: Keyword SIERRA
Compuserve: Go SIERRA
Email: [e-mail]
WWW: http://www.sierra.com


Lighthouse
Troubleshooting Guide
for PC's using DOS 5.0 or higher, Windows 95, or Win 3.x
Revised 10/17/96

Sierra Technical Support provides this documentation as a reference to
Sierra customers using Sierra software products.  Sierra Technical Support
makes reasonable efforts to ensure that the information contained in this
documentation is accurate.  However, Sierra makes no warranty, either
express or implied, as to the accuracy, effectiveness, or completeness of
the information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE
THAT THE INFORMATION HEREIN WILL WORK WITH ANY OR
ALL COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY
LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE
USE OF THE INFORMATION HEREIN, INCLUDING ANY AND ALL
DAMAGE TO OR LOST USE OF COMPUTER HARDWARE OR
SOFTWARE PRODUCTS, LOSS OF WARRANTIES, OR LOST DATA
BY THE CUSTOMER OR ANY THIRD PARTY.  NO ORAL OR
WRITTEN INFORMATION OR ADVICE GIVEN BY SIERRA, ITS
EMPLOYEES, DISTRIBUTORS, DEALER OR AGENTS SHALL
CHANGE THE RESTRICTION OF LIABILITY OR CREATE ANY
NEW WARRANTIES.  IN NO CASE SHALL SIERRA'S LIABILITY
EXCEED THE PURCHASE PRICE OF THE SIERRA SOFTWARE
PRODUCT.

TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - RUNNING THE GAME IN WINDOWS 95
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND
ISSUES
SECTION 7 - OBTAINING A PATCH FROM SIERRA
SECTION 8 - BOOT DISK INSTRUCTIONS FOR DOS AND
WINDOWS 3.1
SECTION 9 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 10 - IF YOU STILL HAVE PROBLEMS
SECTION 11 - SOUND CARD DRIVER INFORMATION

SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED:

486DX2/66
MB RAM for Windows
8M Ram for DOS
2X CD-ROM drive
MB Hard Drive Space for install
MS-DOS 5.0 or higher for DOS version
Windows 3.1 or Windows 95 for Windows version
SVGA (640 x 480 x 256 colors)
Sound Card with DAC

RECOMMENDED FOR BEST PERFORMANCE:

Pentium
MB RAM
4X SPEED CD-ROM Drive
MB Hard Drive Space
Sound Card with DAC


SECTION 2 - INSTALLATION PROCEDURES

DOS:
Insert the CD and switch to the CD drive by typing the drive letter
followed by a colon. Example: D:[ENTER].  Then type INSTALL
[ENTER] to begin the installation program.  Follow the on-screen prompts
to complete the installation.

WINDOWS 3.1:
Insert the CD into the appropriate drive.  From Program Manager, click on
File, then Run.  In the Command Line field, type the letter of the drive
followed by \SETUP.  Example: D:\SETUP.  Follow the on-screen
prompts to complete the installation.

WINDOWS 95:
Insert the CD into the appropriate drive. Click on the Start Button, then
Run.  In the Open field, type the letter of the drive followed by \SETUP.
Example: D:\SETUP.  Follow the on-screen prompts to complete the
installation.

SECTION 3 - COMMON INSTALLATION PROBLEMS

DOS AND WINDOWS:
Problem: During installation you receive the error "DISK ERROR /
READ ERROR" or "NOT READY READING DRIVE X" (Where X is
the drive you are installing from).
Solution: The first step is to make sure that the CD is clean.  If it appears
clean you may need to update your drivers.  CD-Rom drivers are provided
by the hardware manufacturer.  If you have tried both of these steps and
you are still receiving the error, this usually indicates a bad disk.  If you
have had the product less than 90 days, Sierra will replace your game disks
for free.  Send Disk #1 with a copy of a dated receipt and a letter
requesting disk replacement.  Be sure to include your  full name, mailing
address and a phone number.  If you have had the product over 90 days
you will need to include a check or money order for $10.00.  The address
is: Sierra On-Line Fulfillment, PO Box 485, Coarsegold, CA  93614-0485.

DOS ONLY:
Problem:  After typing INSTALL, a row of dots goes across the screen and
stops.  The computer is locked up with this row of dots appearing on the
screen.
Solution:  The dots indicate the hardware detection portion of the
installation program.  You can bypass the hardware detection (and
therefore the lockup) by typing INSTALL /M.  If this entry doesn't work,
try INSTALL /F.  One of these entries should get you past the lockup. If
these alternate INSTALL commands do not correct the problem, create a
boot disk using the boot disk instructions in Section 6 and install the game
under the boot disk environment.


WINDOWS ONLY:
Problem:  You receive an error message stating, "Your current display
driver is not supported by this game."
Solution:  Sierra's Windows games require that Windows is running in at
least 256 color mode.  Running Windows in less or colors will cause this
error message. The following instructions should help you change your
Windows video resolution to 256 colors:

Windows 3.1
Double-click on Windows Setup in the Main program group. If the
Display line reads "64,000", "32 million", "VGA" or "16 color", you will
need to change to a driver that supports 256 colors.  ("VGA" is a default
Windows video driver that only supports 16 colors and will not work with
Sierra's Windows games.)  To change video drivers, select Options, then
Change System Settings.  Open the Display box to see the list of video
drivers that are currently available.   You should check your video card
documentation for information on what 256 color driver to select.

Be careful when changing video drivers!  If you choose one that is not
designed for your particular video card, Windows will not display
properly.  If this occurs, change to your Windows directory, type: SETUP,
and choose the "VGA" driver again.  You should contact your video card
manufacturer for the correct driver or for additional help changing the
Video Driver.

Windows 95
Click on the Start button, select Settings, then Control Panel. Double-click
the Display icon. You will see four tabs: Background, Screen Saver,
Appearance, and Settings. Click on Settings. In the box under Color
Palette, it should say 256 Color. If it does not, click on the down arrow
next to the window to view a list of choices, and select the one that says
256 Color. Restart Windows when prompted to do so. If you have any
trouble running Windows 95 in 256 color mode, please contact your video
card manufacturer for assistance.


SECTION 4 - COMMON GAME PROBLEMS

Unless otherwise stated, the following issues can occur in both the DOS
and Windows version.

Problem:  Lock-up or error message after loading CD #2.
Solution:  There was a problem with replication on some CD #2's.  Send
your defective CD back and request a replacement to the address on page
15 of the booklet in the CD-ROM jewel case.

Problem:  Your game is locking up in the volcano.
Solution:  The volcano should be visited last after everything else has been
done.  If the volcano is visited too early in the game, a lock-up may occur.

Problem:  On the first train platform, I turn the rotating lever and the
computer locks up.
Solution:  On the first train platform you only need to pull the up-down
lever to raise to the next level.  There is also a patch (LIGHTPAT) which
corrects this potential problem.  For information on obtaining the patch see
SECTION 7.

Problem: When you attempt to run the game, you receive an error message
indicating insufficient memory.
Solution: Create a boot disk using the instructions in Section 7 or 8 and
run the game under the boot disk environment. This should free up enough
memory to run the game.


SECTION 5 - RUNNING Lighthouse IN WINDOWS 95

The following basic troubleshooting steps should help you resolve
problems such as memory errors, crashes, lockups and illegal instructions
errors (GPFs).

Step 1 - Run the program from a Windows 95 system disk.
Memory conflicts are a common cause of problems with DOS games in
the Windows '95 environment. Creating a system disk will free up more
system resources and memory for your games.  The system disk also
creates an environment that is "cleaner" or free of extra TSR and utilities
that can sometimes cause conflicts. Detailed boot disk instructions are
included in Section 8 of this document.  Please see SECTION 9 for
instructions on creating a system disk.

Step 2 - Check for corrupted files and hard drive errors.
Windows 95 contains a program called Scandisk that will check your hard
drive for errors. To run Scandisk, click on Start, Programs, Accessories,
System Tools and choose Scandisk from the list.  If Scandisk finds any
errors on the hard drive, fix them, then delete your game and reinstall it.

Step 3 - Check your sound card drivers.
Windows '95 ships with many sound card drivers, however, there are
many sound cards are not directly supported.  When a sound card is not
directly supported by Windows '95, the game may lock up or crash. Check
with your sound card manufacturer to see if they have Windows '95
drivers. If no Windows '95 drivers are available, running the game in MS-
DOS mode may correct the problem.

Step 4 - Reinstall the game in a clean boot environment.
Lockups and other technical problems can be caused by corrupted game
files.  No program will run correctly if the data or executable files are
corrupted.  These corruptions will occur during the installation of the game
and are usually due to conflicts with TSRs or other utilities running during
the game installation. You should install the game in a "clean" boot
environment. See Section 8 for complete instructions on creating a boot
disk.

Step 5 - Create a clean Windows environment.
Make sure that all screen savers, virus scans, and sound-related Windows
programs (IconHear It, Wired for Sound, etc.) are disabled before starting
the game. You should also check to make sure that you have virtual
memory enabled. You can check this by clicking on Start, Setting, Control
Panel, System, Performance, Virtual Memory.   Make sure that Let
Windows manage my virtual memory settings is checked.

Step 6 - Check your CD-ROM drivers.
Windows '95 ships with the most common CD ROM drivers, however,
there are some CD ROM drives out there that Windows '95 does not
support directly.  If you are having trouble reading CD's, check with your
CD ROM drive manufacturer to find out what lines need to appear in your
CONFIG.SYS and AUTOEXEC.BAT.

Step 7 - Run the game in MS-DOS mode
If you have Windows 95 but are running the DOS version of the game,
then restart the computer in MS-DOS mode, choose Start, Shut Down,
Restart in MS-DOS mode.  Many DOS games will run better in this
environment.


SECTION 6 - SOUND CARD CONFIGURATION AND SOUND
ISSUES

DOS SOUND CARD CONFIGURATION
In DOS, the best sound card settings for a SoundBlaster compatible card
are I/O 220, DMA 1 and IRQ 5 or 7.  If you're using a Pro Audio card, the
best settings are I/O 220, DMA 3 and IRQ 5 for the Pro Audio portion of
the card, set the SoundBlaster portion of the card to DMA 1 and IRQ 7.
Make sure that the Soundblaster and ProAudio portions do not share the
same DMA!  Settings outside these parameters can cause lockups and/or
choppy, repeating or garbled speech.   Most sound cards have test utilities
that will tell you what settings you are using.  Check your sound card
documentation for more information.

DOS SOUND ISSUES
Problem:  Choppy, repeating or garbled speech.
Solution:  This is caused by non-standard sound card settings or a conflict
between the sound card and another piece of hardware on your computer.
See "DOS Sound Card Configuration" above for supported settings and
refer to your sound card documentation for information on resolving
hardware conflicts.


WINDOWS 95 SOUND ISSUES
Problem: No sound or music.
Solution: This may be caused by incorrect driver selection or outdated or
incompatible sound card drivers. For more information on troubleshooting
sound issues in Windows '95 you can download SOUNDW95.TXT from
our web page or contact your sound card manufacturer.


SECTION 7 - OBTAINING A PATCH FROM SIERRA

There is one patch available for Lighthouse. This patch (LIGHTPAT)
corrects the following:

Corrects graphics distortion in the volcano when viewing the Dark Being
trapped in a bottle.
Corrects problem where Fresnel lamp is not checked by game for a good
modulation tube causing an incorrect ending.
Fixes problem where front door of the player's house looks open but
player can not exit even after the keys are clicked on the car.
Fixes instances where the "IN-OUT" button for the train does not clear
properly causing an error.
Fixes instances where the game locks up if the rotating lever is used on the
first platform in the volcano.
Fixes instances where using the crane the second time results in error
"65535.v56".

IMPORTANT NOTE: Due to changes in the game's program files, you
may have to restore a saved game previous to the problem area(s).

The fastest way to obtain this patch disk is to download it from one of the
following on-line services: Sierra On-Line's Web site
(http://www.sierra.com), CompuServe (GO SIERRA) or America OnLine
(KEYWORD SIERRA).  You can also request a patch disk be mailed to
you by calling Sierra Technical Support at 206-644-4343, faxing to 206-
644-7697 or writing to Sierra Technical Support, PO Box 85006,
Belleuve, WA 98015-8506.


SECTION 8 - BOOT DISK INSTRUCTIONS FOR DOS OR WINDOWS
3.1

IMPORTANT NOTE: Please read the entire instructions prior to starting
at Step 1. If you are playing a Windows game, skip Step 2. If you are not
playing a CD game, skip Steps 3 and 4.

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density diskette in the
A: drive. This procedure will transfer the "system files" to the disk and
allow the computer to boot up correctly.  The disk must be in the A: drive;
the computer will not boot from the B: drive. At a DOS prompt, type the
FORMAT command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type:

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error again,
the MS-DOS FORMAT command may not be on your system, or it may
have been renamed.  Programs such as PC Tools and Norton Disk Utilities
sometimes rename the FORMAT command to prevent accidental loss of
data.  If you are using a program of this type, check your documentation to
find out how to format a SYSTEM DISK, then proceed to Step 2.

STEP 2
LOCATING THE MOUSE DRIVER (skip if playing a Windows game)
If you are playing a game that uses a mouse, the Microsoft compatible
mouse driver must be loaded into memory with the boot disk. There are
two kinds of mouse drivers available: those that load in the CONFIG.SYS
file and those that load in the AUTOEXEC.BAT file.  CONFIG.SYS
mouse drivers have an extension of .SYS (MOUSE.SYS) and
AUTOEXEC.BAT drivers have either a .COM or .EXE extension
(MOUSE.COM, MOUSE.EXE).  You must load at least one of these
drivers, but it is not necessary to load them all.


If you do not know where the mouse drivers are located on your system,
the command below should help you locate them.  Type the following at
the C:\ prompt:

DIR MOUSE* /S <ENTER>

This command will cause the system to search all subdirectories for a file
called MOUSE.  If the system locates a MOUSE file, it will display the
path where the file is located.  For example, if the MOUSE.COM file is
located in a C:\MOUSE directory, the system will display:

Directory of C:\MOUSE
MOUSE.SYS        55160     03-10-92    3:10a
MOUSE.COM        56408    03-10-03    6:00a

If this procedure does not locate a MOUSE file, your mouse driver may
have a different name; some common names for mouse drivers are
IMOUSE, GMOUSE and HPMOUSE.  Your should check your mouse
documentation for the exact file names and how to install them.

Once you have located the mouse driver, you must copy it to the boot disk.
The following example assumes that the mouse drivers are located in the
C:\MOUSE directory as shown above.  To copy the MOUSE files to the
boot disk, type:

COPY C:\MOUSE\MOUSE.* A: <ENTER>

Substitute the appropriate path and file names for your mouse drivers in
the command above.  After you press ENTER, you should see a message
indicating that some files were copied.


STEP 3
LOCATING THE CD ROM DEVICE DRIVER (skip if not playing a CD
game)
The CD ROM drive requires a device driver loaded in the CONFIG.SYS
file.  This driver must be loaded correctly or you will be unable to access
your CD ROM drive. To make sure that the device driver loads correctly
on the boot disk, look at the CONFIG.SYS on the hard drive and copy the
driver line from there.  To display the CONFIG.SYS, type the following at
a DOS prompt:

<ENTER>
TYPE CONFIG.SYS |MORE<ENTER>

The CONFIG.SYS file will display on the screen. Look for the line that
loads the CD ROM device driver. The line should look something like
this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001
/P:220

The device driver in your CONFIG.SYS may differ slightly from those
listed above.  Carefully write down the line for use in your boot disk.

If you have a SCSI CD ROM drive, there may be an additional driver in
your CONFIG.SYS that must be loaded for the CD ROM device drivers to
load correctly.  Check your CD drive documentation for more information.

NOTE:  If you cannot locate the driver in your CONFIG.SYS file, check
your CD-ROM drive documentation, or contact the drive's manufacturer.


STEP 4
LOCATING THE MSCDEX CD ROM EXTENSION (skip if not playing
a CD game)
In addition to the CD ROM device driver in the CONFIG.SYS, your CD
ROM drive requires MSCDEX, the Microsoft extension for CD ROM
drives.  If this extension is not loaded correctly in the AUTOEXEC.BAT,
you will be unable to access your CD ROM drive. To display the
AUTOEXEC.BAT, type the following at a DOS prompt:

<ENTER>
TYPE AUTOEXEC.BAT |MORE<ENTER>

The AUTOEXEC.BAT file will display on the screen. Look for the line
that loads MSCDEX. It should look something like this:

\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the
ones above. Carefully write down the line for use in your boot disk.

STEP 5
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded
in the AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that
require these drivers or initialization routines are the SoundBlaster 16,
MAD16 and the Aria 16.

At the end of this document, you will find a section labeled "Sound
Cards".  These tables contain the sound card lines for many common
sound cards.  Check to see if your sound card is on the list.  If it is, you
will need to add the appropriate lines to the AUTOEXEC.BAT and/or
CONFIG.SYS on your boot disk.  If your sound card is not listed, you
should check your documentation for information on what needs to load in
the AUTOEXEC.BAT and CONFIG.SYS.

STEP 6
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type the following at a
DOS prompt:

<ENTER>
<ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter
the following lines:

DEVICE=C:\DOS\HIMEM.SYS
DEVICE=C:\DOS\EMM386.EXE NOEMS (leave this line out if you're
playing a Windows game)
DOS=HIGH,UMB
FILES=30
BUFFERS=20

If you're using MOUSE.SYS to load your mouse, add the following line:

DEVICEHIGH=A:\MOUSE.SYS

If you're playing a CD game, add the CD ROM device driver as you wrote
it down in the "Locating the CD ROM Device Driver" section.  If you're
playing a standard DOS game, the device driver should look something
like this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

If you need to load any sound card drivers, copy them from the "Sound
Cards" section now.  The following example lines are for the SoundBlaster
16:

DEVICEHIGH=C:\SB16\DRV\CTSB16.SYS /UNIT=0
/BLASTER=A:220 I:5 D:1 H:5
DEVICEHIGH=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by pressing
<ALT>, <F>, then <X>.

STEP 7
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, type the following
at a DOS prompt:

<ENTER>
<ENTER>
EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter
the following lines:

@ECHO OFF
\
SET COMSPEC=C:\COMMAND.COM
PROMPT SIERRA BOOT DISK $_$P$G
PATH=C:\;C:\DOS;C:\SIERRA

If you are using the MOUSE.COM or MOUSE.EXE file to load your
mouse, add the appropriate line:

LH A:\MOUSE.COM

If you're playing a CD game, add the MSCDEX line as you write it down
in the "Locating the MSCDEX CD ROM Extension" section.  For
example:

LH C:\DOS\MSCDEX /D:MSCD001

If you are playing a Windows game, add the following line:

LH C:\DOS\SMARTDRV

If you need to run any sound card initialization programs or load any
drivers, copy them from the "Sound Cards" section now.  The following
example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E
\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220
\SB16\DIAGNOSE /S

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by pressing
<ALT>, <F>, then <X>.

STEP 8
REBOOT THE COMPUTER AND START THE GAME
Reboot your system by pressing the <RESET> button on your computer or
by using the <CTRL> <ALT> <DELETE> key sequence on your
keyboard.  Follow the instructions in the game manual to start the game.


SECTION 9 - SYSTEM DISK INSTRUCTIONS FOR WINDOWS 95

IMPORTANT NOTE:  Please read all instructions before beginning this
procedure.

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density diskette in the
A: drive. This procedure will transfer the "system files" to the disk and
allow the computer to boot up correctly.  The disk must be in the A: drive;
the computer will not boot from the B: drive.

To format a disk in Windows 95, put the disk in the drive, open My
Computer, then right click on the A: icon. From the pop-up menu, select
Format. Under "Format type" select Full; under "Other options", choose
Copy system files. Click on Start.

After the disk is formatted, you must copy the MSDOS.SYS file from the
hard drive to the floppy disk.  To do this, leave the floppy disk in the drive,
open Windows Explorer and find the MSDOS.SYS file in the root of the
C: drive.  Right click on the file, then select Send to from the pop-up
menu.  Send the file to the A: drive.

NOTE:  If you don't see the MSDOS.SYS file in Explorer, the file is
hidden.  To make the file visible, select View, Options, then Show all
files. If you do not wish the hidden files to remain visible, you can hide
them again after you've made the boot disk by choosing View, Options,
Hide files of this type.


SECTION 10 - IF YOU STILL HAVE PROBLEMS...

Sierra On-Line has a full library of help documents available
electronically.  You can download them from the following sources:

America On-Line: Use keyword SIERRA and choose "Software
Libraries", then "Troubleshooting Guides & FAQ's"
CompuServe: Use go SIERRA, choose "The Sierra On-Line Forum", then
search the "Help Documents" library.
Go to our home page on the World Wide Web  at http://www.sierra.com
and follow the on-screen information.

Additionally, you can get your document via our automated faxback
service.  Call [phone], choose to use the automated technical
support system and follow the voice instructions provided.  You will be
faxed a catalog of all of the documents that we have to offer and you will
then be able to get the documents you need.  If you prefer, you can also fax
us at [phone] with your document request.

If you prefer to get assistance from a technician, Sierra Technical Support
will be happy to assist you.  All of the online services listed above are
staffed by Sierra technicians.  Additionally, you can send e-mail to
[e-mail].

Additionally, a Sierra Technical Support Support request form has been
enclosed in case you wish to contact us via fax or U.S. mail.  Simply fill it
out and return it to us.  Our fax number is [phone] and our mailing
address is:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA  98015-8506

For phone assistance, you can reach Sierra Technical Support at (206) 644-
4343 between 8:00 am and 4:45 pm, Monday through Friday.  Please try to
be at your system or have a copy of a Microsoft Diagnostics (MSD) report
from it when you call.

If you are in Europe, please contact our office in England. The Customer
Support number is [phone], between
am and 5:00 pm, Monday through Friday.   The fax number is (0118) 987-
5603.  Customer Service can also be reached at the following address:

Sierra On-Line Limited
BEACONTREE PLAZA
GILLETTE WAY
READING
RG2 OBS
UNITED KINGDOM

Thanks for choosing Sierra

Sierra Technical Support Request

To help us help you, please fill out this information and return it to Sierra
Technical Support.

Name:
Fax number:
Phone number:
Address:

Game name, version number and S/N number (from disk #1):

What problem are you having?  Be VERY specific.  Is there an error
message?  What is it?  Where does it occur? Does it happen the same way
each time?





Floppy or CD?

Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Win95, etc.)

Brand of sound card and sound card settings (SoundBlaster Pro, Forte16,
Mozart, etc.  Please be VERY specific with the brand name. Sound card
settings include DMA, IRQ and I/O values.)

Any disk compression?  What kind? (Doublespace, Stacker, etc.)

Any third-part memory manager?  What kind?  (QEMM, 386MAX, etc.)

Largest executable program size or bytes free after booting with the boot
disk. (Type MEM to find out.)

What have you tried so far?  (Boot disk, no sound, etc.)



Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT from
your hard drive and the boot disk.